Privacy Policy

Lowellita, a women's clothing brand meticulously crafted by Fuyang Tengxin E-Commerce Co., Ltd. (with its head office located at No. 6 Xingye Road, Chengguan Town, Taihe County, Fuyang City, Anhui Province (East Side of Anhui Guanzhikang Pharmaceutical Co., Ltd. Yard)), fully understands the importance of users' personal information. We regard the protection of users' privacy and information security as our core responsibility, strictly abide by relevant laws and regulations, and ensure that your personal information is properly handled and protected during your use of our products and services through sound technical means and management processes. This privacy policy aims to clearly explain how we collect, use, store, and share your personal information, as well as the rights you enjoy. Please read it carefully before using our services.

I. Scope and Methods of Information Collection

Collection of Necessary Information

To provide basic services such as shopping and delivery, we will collect the following necessary information when you use the official website www.lowellita.com:

This information will be automatically recorded by the system. When you submit an order or register an account, you can clearly view the information items that need to be provided. Refusing to provide necessary information may result in the inability to complete transactions or use related services.

Registration information: including your name, email address, and mobile phone number (used for account registration, login verification, and order notifications);

Order information: including delivery address, contact phone number, and payment information (such as the last four digits of the credit card number, used only for order verification; complete payment information is processed by third-party payment platforms);

Logistics information: including delivery address, recipient information, and logistics tracking number (used to track the delivery status of goods).

Collection of Non-necessary Information

With your voluntary consent, we may collect the following non-necessary information to optimize the service experience:

You can disable Cookies through browser settings, but this may affect the normal use of some functions; the provision of non-necessary information does not affect the use of basic services.

Browsing information: including the product pages you visit, stay time, search records, etc. (collected through website Cookie technology; Cookie information is only used to analyze user preferences and will not be associated with personal identities);

Feedback information: suggestions and complaints you send via email customer@lowellita.com (including additional information you actively provide);

Device information: such as your browser type, operating system, and IP address (used only to identify abnormal access and ensure website security).

Methods of Information Collection

Active submission: information you actively fill in or provide when registering, placing an order, or sending emails;

Automatic collection: browsing and operation information automatically recorded through website background systems, Cookies, and other technologies;

Third-party acquisition: with your authorization, order and delivery-related information obtained from payment institutions (such as PayPal) and logistics service providers (the processing of such information follows third-party privacy policies).

II. Use and Purposes of Information

Core Service Purposes

The collected personal information will mainly be used in the following service scenarios:

Without your explicit consent, we will not use the information for purposes beyond the above scope.

Order processing: confirming order information, arranging product delivery, and sending logistics notifications (such as informing the shipping status via SMS or email);

Account management: verifying user identity and ensuring account security (such as sending verification codes when resetting passwords);

After-sales support: handling return applications and resolving quality issues (such as verifying product conditions through photos you provide).

Service Optimization Purposes

After anonymization and de-identification, we may use the information for:

Analyzing user preferences and optimizing product display (such as recommending related styles based on browsing records);

Improving website functions and enhancing access experience (such as adapting page display according to device information);

Statistical order data and optimizing inventory management (data is only used for internal operational analysis and does not involve personal identity information).

Compliance and Security Purposes

To comply with laws and regulations or protect the legitimate rights and interests of both parties, information may be used for:

Responding to compliance inspections by regulatory authorities and providing necessary order records;

Identifying and preventing fraudulent activities and cyberattacks (such as tracking abnormal logins through IP addresses);

Serving as evidence when resolving disputes (such as verifying order information when handling refund disputes).

III. Storage and Protection of Information

Storage Period and Location

Necessary information (such as orders and account information) will be retained for 3 years after the end of the service (in line with the requirements of the "E-Commerce Law" for transaction record retention).

Non-necessary information (such as browsing records) will be automatically deleted after 1 year.

Information is stored on servers within China (provided by qualified cloud service providers). The cross-border transmission of information of overseas users will comply with relevant laws and regulations to ensure compliance with data protection requirements.

Security Protection Measures

We adopt multi-level security measures to protect information security:

Technical protection: using SSL encryption technology to protect data transmission, and adopting firewalls and intrusion detection systems to prevent cyberattacks.

Permission management: strictly restricting internal personnel's access to information, and only authorizing staff to use it within necessary scopes;

Regular audits: conducting security audits on information processing processes every quarter to promptly fix potential vulnerabilities;

Emergency response: in case of information leakage, we will immediately activate the emergency plan, take remedial measures, and notify affected users (contactable via reserved email or phone).

Information Destruction Methods

Information beyond the storage period will be completely deleted through data erasure, physical destruction, and other methods to ensure it cannot be recovered; after you cancel your account, relevant information will be destroyed within 30 days (except as required by laws and regulations).

IV. Sharing and Disclosure of Information

Necessary Sharing Scenarios

To complete services, necessary information may be shared with the following third parties (strict confidentiality measures have been taken):

We will sign confidentiality agreements with third parties, clarify the scope and responsibilities of information use, and regularly check their compliance.

Logistics service providers: providing delivery addresses and contact numbers for product delivery (requiring them to use it only for delivery purposes and not for other uses);

Payment institutions: providing order amounts and account information to complete payments (following the payment institution's privacy policy);

Regulatory authorities: providing order records to tax, customs, and other departments as required by law (only providing necessary compliance information).

Prohibition of Sharing and Disclosure

Without your explicit authorization, we will never sell or rent personal information to any third party; we will not disclose personally identifiable information to irrelevant third parties (except as otherwise provided by laws and regulations).

Use of Anonymized Information

Statistical data that has been anonymized (cannot be associated with specific individuals) can be shared with partners (such as providing consumption trend analysis to suppliers). Such data is not considered personal information.

V. Users' Rights and Exercise Methods

Information Inquiry and Correction

You have the right to inquire about your personal information. You can send an email to customer@lowellita.com (with the subject marked "Information Inquiry + Registered Email"), and we will provide your account information, order records, etc., within 10 working days; if you find information errors (such as incorrect delivery addresses), you can explain the content to be corrected in the email, and after verification, the modification will be completed within 5 working days.

Information Deletion and Account Cancellation

If you wish to delete some information (such as historical orders) or cancel your account, you can send an email to customer@lowellita.com (with the subject marked "Information Deletion/Account Cancellation + Registered Email"). After canceling the account, services will be stopped, but necessary transaction records will be retained (as required by law).

Refusal and Withdrawal of Authorization

You can refuse or withdraw authorization for information use through the following methods:

Cancel SMS notifications: reply to the SMS with "Unsubscribe" to stop order SMS reminders.

Change browser settings: disable Cookies to prevent non-necessary information collection.

Email notification: send an email to customer@lowellita.com requesting to stop using information for service optimization (may affect personalized recommendation functions).

Complaints and Remedies

If you believe your personal information has been improperly handled, you can send a complaint to customer@lowellita.com (with the subject marked "Privacy Complaint + Content"), and we will verify and feedback the handling result within 15 working days; if you are not satisfied with the handling result, you can complain to regulatory authorities (such as the local cyberspace administration).

VI. Policy Updates and Notifications

Policy Adjustments

This privacy policy may be revised due to updates in laws and regulations, service adjustments, etc. The updated policy will be announced on the homepage of the official website and will take effect from the date of publication. Major changes (such as expansion of information collection scope) will be notified to registered users via email 30 days in advance.

Policy Inquiry

You can log in to the official website www.lowellita.com to check the latest privacy policy at any time, or send an email to customer@lowellita.com to request a paper version (if mailing is needed, a delivery address must be provided).

Lowellita and Fuyang Tengxin E-Commerce Co., Ltd. commit to handling your personal information with prudence and continuously improving privacy protection measures. We understand that trust needs to be maintained for a long time, so you are welcome to supervise our information processing behaviors through the above methods to jointly ensure your information security.

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Privacy Policy