Shipping Policy
Shipping Policy - Lowellita: Global Delivery Commitment Under Fuyang Tengxin E-Commerce Co., Ltd.
Lowellita, a women's clothing brand meticulously crafted by Fuyang Tengxin E-Commerce Co., Ltd. (with its head office located at No. 6 Xingye Road, Chengguan Town, Taihe County, Fuyang City, Anhui Province (East Side of Anhui Guanzhikang Pharmaceutical Co., Ltd. Yard)), is committed to providing convenient and reliable product delivery services to users worldwide. We fully understand that timely and secure transportation is an indispensable part of the shopping experience. Therefore, we have established a global logistics network with standardized transportation processes and transparent fee rules, allowing you to clearly grasp the delivery status of your products no matter where you are. The following is a detailed description of our global shipping policy, including shipping methods, fee standards, delivery timeframes, precautions, and exception handling, to help you fully understand the entire process of an order from warehouse dispatch to receipt.
I. Shipping Methods and Fee Rules
- Standard Shipping
Standard shipping is the basic delivery service we provide to global users, applicable to all orders. The specific rules are as follows:
If you have any questions about the fees or service providers of standard shipping, you can send an email to customer@lowellita.com (with the subject marked "Standard Shipping Consultation + Order Number"), and we will provide you with a detailed explanation within 12 hours.
- Fee calculation: For orders with an amount ranging from 90$ (including 90$),ashippingfeeof 6$ is required;
- Service coverage: Covers more than 180 countries and regions worldwide (subject to the deliverable regions displayed in the system when placing an order);
- Logistics partners: Depending on the destination, local high-quality logistics service providers (such as DHL, FedEx, International Postal Express, etc.) will be selected to ensure transportation efficiency and safety.
- Order tracking: After successful payment and warehouse dispatch, you will receive an email containing the tracking number, through which you can check the real-time transportation status in "My Orders" on the official website or the logistics provider's official website.
- Free Shipping
To reward user support, we offer free shipping services with the following specific rules:
If your order amount meets the free shipping criteria but the system still shows a shipping fee, it may be due to the product not being in stock yet or a system delay. You can send an email to customer@lowellita.com (with an order screenshot attached), and we will verify and adjust it for you.
- Eligibility criteria: Orders with an amount exceeding 90$ automatically qualify for free shipping, no promo code required.
- Service coverage: Same as standard shipping, covering more than 180 countries and regions worldwide;
- Logistics standards: The logistics service providers and delivery timeframes for free shipping are the same as those for standard shipping, and service quality will not be reduced due to free shipping.
- Amount calculation: The order amount is based on the actual payment amount (excluding additional fees such as taxes and insurance). If an order contains multiple products, the total amount is calculated cumulatively.
II. Delivery Timeframes and Processes
- Order Processing and Warehouse Dispatch
- Order confirmation: After successful payment, the system will complete order verification within 24 hours. Once verified, it will enter the preparation process.
- Dispatch time: In-stock products are usually packaged and dispatched from the warehouse within 1-3 working days. If a product is out of stock (shown as in stock when placing the order, but actually insufficient), you will be informed of the expected dispatch time via email at customer@lowellita.com, and you can choose to wait or cancel the order;
- Dispatch notification: After the product is dispatched from the warehouse, a notification containing the tracking number and estimated delivery time will be sent to your reserved email, facilitating you to track the logistics information.
- Global Delivery Timeframes
Delivery timeframes are calculated from the date the product is dispatched from the warehouse and are affected by factors such as the destination and customs clearance. The details are as follows:
If your order has not been delivered beyond the expected timeframe, you can send an email to customer@lowellita.com (providing the order number and tracking number), and we will contact the logistics provider to inquire about the reason and follow up.
- Mainland China: 3-7 working days (remote areas such as Xinjiang and Tibet may be extended by 1-3 working days);
- Other Asian regions (such as Japan, South Korea, Singapore, etc.): 7-12 working days;
- European and American regions (such as the United States, the United Kingdom, Germany, etc.): 10-18 working days;
- Other regions: 15-30 working days (subject to the actual transportation time of the logistics provider).
- Customs Clearance and Tax Instructions
- International orders need to go through customs clearance at the destination. The customs clearance time is usually 1-7 working days (it may be extended in some countries or regions due to policy adjustments), and the customs clearance progress can be checked through the tracking number.
- Fees such as tariffs and value-added taxes incurred during customs clearance shall be borne by the recipient (the specific amount is subject to the verification of the local customs), and Lowellita shall not bear any customs clearance taxes.
- If the product is returned due to the recipient's failure to pay taxes or provide customs clearance documents in a timely manner, the return shipping fee and related expenses shall be borne by the recipient. We will negotiate a refund with you after the product is returned (the remaining amount will be refunded after deducting the round-trip shipping fee).
III. Shipping Precautions
- Accuracy of Recipient Information
- Please ensure that the recipient's address, contact person, phone number, and other information are accurate when placing an order (especially for international orders, an English address is required). We shall not be liable for delivery failures or delays caused by incorrect information.
- If you need to modify the delivery address, you must send an email to customer@lowellita.com (with the subject marked "Modify Address + Order Number") before the product is dispatched from the warehouse. Modifying the address after dispatch may incur additional fees (subject to the logistics provider's charging standards).
- Product Signing Standards
- When signing for the product, please be sure to check on the spot whether the product packaging is intact. If you find that the packaging is damaged, damp, or has obvious signs of extrusion, you can refuse to sign and ask the logistics provider to issue a damage certificate, then send an email to customer@lowellita.com for processing.
- If you find that the product is damaged or missing after signing, you need to send an email to customer@lowellita.com within 24 hours and provide relevant photos (packaging and product details). Exceeding this time limit may affect after-sales processing.
- Orders signed by others on your behalf are deemed as signed by yourself, and the above signing standards shall also be observed.
- Logistics Exception Handling
- Logistics information not updated for a long time (more than 3 working days): It may be due to force majeure factors such as weather and traffic during transportation. You can send an email to customer@lowellita.com to apply for assistance with an inquiry, and we will contact the logistics provider to arrange transportation.
- Product shows "delivered" but not received: Please first check if it was received by family members, neighbors, or property management on your behalf. If you confirm that it has not been received, you can send an email to customer@lowellita.com, and we will assist in contacting the logistics provider to investigate the signing records and, if necessary, provide relevant certificates to assist you in claiming compensation.
- Product lost in transportation: After the logistics provider confirms the loss, we will arrange for a replacement or full refund for you (the refund amount includes the product amount and the paid shipping fee), and the processing cycle is 3-5 working days after the loss is confirmed.
- Shipping Restrictions for Special Products
- Some countries or regions have special regulations on textile imports (such as material restrictions, label requirements, etc.). Please understand the local policies before placing an order. We shall not be liable if the product is seized or destroyed because it does not comply with local regulations.
- The transportation of special materials such as liquids and powders (if any) must comply with the regulations of logistics providers and local customs and may not be deliverable to some regions. The system will prompt relevant restrictions when placing an order.
IV. Consultation and Feedback on Shipping Issues
- Consultation Channels
- Email consultation: Send detailed questions to customer@lowellita.com with the subject marked "Shipping Issue + Order Number", and we will reply within 24 hours.
- Phone consultation: Call +86-15436788745 (Monday to Friday 9:00-18:00). Customer service personnel will check the logistics status for you and answer your questions. It is recommended to prepare the order number and tracking number in advance.
- Service Optimization Feedback
We regularly collect user feedback on shipping services and continuously optimize logistics partners and delivery processes. If you have any suggestions for improving shipping timeframes, fees, or services, you can send an email to customer@lowellita.com. Your suggestions will be an important reference for us to improve service quality.
Lowellita and Fuyang Tengxin E-Commerce Co., Ltd. are always committed to providing efficient and transparent shipping services to global users. No matter which country or region you are in, you can clearly understand the fees, timeframes, and precautions through our shipping policy, ensuring that each product is delivered to you safely and timely. If you have any shipping-related questions, please feel free to contact us through the above channels, and we will wholeheartedly provide you with support and solutions.